INFORMATION

DELIVERY

*Please note that all orders placed after 10am Saturday Oct 1st, will not be dispatched until Friday Oct 7th.  Thank you for your patience.

After we have received and confirmed your order, your goods are carefully packaged and gift wrapped, and delivered to your door.   Yes, we specially wrap every order with brown paper and twine.  Lots of love and a dash of whimsy.

To give you peace of mind when you are shopping, we offer flat rate delivery fees, so you can shop to your hearts content, and free delivery throughout New Zealand if you spend over $100  :-)

Freight charges & delivery time:  We work hard to try and have orders dispatched the same or next day (excluding weekends), which usually means you should have an attempted delivery within 1-3 days for non-rural addresses.
New Zealand (1-7 days) $8.50
Australia (7-15 days) $30.00
Rest of world (7-15 days) $45.00

Please note that there are some items which, due to size and weight restrictions, could mean international flat rate freight may not be available.  You will be notified by email after your order is submitted of any additional freight charges should you wish to make any changes.  All international orders are sent standard post, and tracking is unfortunately not available. 

Rural deliveries are sometimes left at your local depot to be picked up.  This is beyond our control.  We do try our best to ensure the package is delivered to your door by writing this on the package for the courier to see.


PAYMENT OF GOODS

Credit card
We happily accept Visa and Mastercard via Swipe.  Swipe automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL), and is then securely transferred to their McAfee monitored secure servers.  For American Express please select the PayPal option.  

Internet banking

Payment can be made directly into our bank account.  Simply select payment by Online Banking at the checkout, and you will be given the bank account details to make your transfer.  Goods will be shipped once payment has appeared in our account. 

GIFT REGISTRY - SAVE CART/WISH LIST OPTIONS

Maisy & Grace's gift registry makes it easy to select a range of products, and either save them for later, or share the list with friends and family.  This free service is especially helpful for weddings, birthdays, and special occasions.  The purchaser just pays the normal freight, and can choose to have the order shipped to themselves for a personal delivery, or have it shipped directly to the address of the recipient.  We can happily include a hand written gift note on all orders. 

Simply select the products and quantities you would like, and add them to your basket per a normal order.  Your "Order Summary" page opens,  and you will see the option below the checkout button to "Save wish list/WEDDING REGISTRY".  Please enter the details for your wish list, and press save. We will then provide you with a link to share with your friends and family. 


CUSTOMS REQUIREMENTS

New Zealand law requires us to attach custom documentation to all international packages including a description of the goods and stating the cost.  As we have no control over any Customs or import charges levied once the package reaches your country, these additional charges must be borne by you.  You may want to contact your local customs office for further information.  Generally, packages valued under $1000 do not incur any charges.


RETURNS & REFUNDS

We specially select and design products which follow the Maisy & Grace philosophy and hope that you will be totally satisfied with your purchases. If, for some reason you are not completely satisfied with your purchase, please contact us within 7 days of receipt of your item so that we can provide an appopriate remedy.
We do not have to provide a refund if you have changed your mind about a particular purchase.
If your order has been damaged in transit please contact us immediately.
Should a refund be provided, it will be actioned within 7 days, not including freight.


PRIVACY STATEMENT

Personal information you provide to us will be used to ship our products to you and to contact you if necessary, for responding to your specific enquiry or mailing you product information, updates and offers.
We respect your privacy. We will not disclose any personal information (such as name, mailing address or email address) contained in your email to anyone, unless specifically requested in writing, by you.


CURRENCY

Maisy & Grace Ltd is a New Zealand company, and all prices on this website are in New Zealand Dollars (NZD).  A currency conversion can be obtained by clicking on the Currency Conversion link on the order confirmation page. 

FREE STANDARD DELIVERY NZ WIDE FOR ORDERS OVER $100. FLAT RATE DELIVERY WORLDWIDE.*

           

© 2014 Maisy & Grace Trading Limited All rights reserved